Change of Address

Our Change of Address or Mail Redirection Service ensures that your mail moves with you, whether you are moving to another home or business premise in Bermuda or aboard.  The Mail Redirection Service is available for both Personal and Business customers.

Information for personal customers on the redirection service is below.  If you are a business customer please click here to understand more about our Business Mail Redirection Service.

When you moving think about contacting all of your correspondence with your new address.

Consider contacting: Local and overseas family and friends, your bank(s), utilities, insurance companies, telephone and cellular providers, Government Departments, cable/internet service provider(s), doctors, dentists, schools, charities you support, any shipping or contact address saved in online accounts, the Post Office and anyone else who might send you mail or packages.

Restrictions may apply. Please ensure you can apply for a Mail Redirection Service by reviewing the Terms of Service.

 

Moving Residence Locally

Redirect your personal mail free for 3 months

The Bermuda Post Office can help redirect any mail still received at your old address to your new address.  The Local Mail Redirection Service is a free one-time service for a three month period to help you in the transition.

It’s important you make sure you continue to receive your mail when you move to a new home:

  • You wouldn’t miss important mail or packages;
  • You’ll help prevent your personal details failing into the wrong hands;
  • You’ll know who you still need to contact with your new mailing address.

Please click here to see how to get started with the Mail Redirection Service.

 

Moving Residence Internationally

Redirect your personal local mail to any country (fees apply)

The Bermuda Post Office can help redirect any mail still received at your old address to your new address in any country.  The International Mail Redirection Service is a renewable three month service for a $25.00 administration fee plus a first time minimum $50.00 non-refundable postage fee used in forwarding your mail.

Addition postage funds can be added based on your needs. Service periods can be extended for an additional $25.00 administration fee for each three month period.

With the International Mail Redirection Service you can select how your items are sent (Airmail, Registered, Parcel or Express Mail) and the frequency in which we will forward your mail (weekly, monthly or quarterly).  You will receive an e-mail notifications when:

  • We send you mail with your account balance;
  • Low postage account warnings;
  • And one month prior notices to service expiry, allowing you the opportunity to renew.

The International Mail Redirection Service is a great service for those who are temporarily living aboard and want maintain a local address or PO Box. 

When renewing or adding funds to your International Mail Redirection Service, please contact your local Sub Post Office which receives your mail at your old address.

Please click here to see how to get started with the Mail Redirection Service.

 

Moving a Business Premises Locally or Internationally

When your business moves, we’ll help you take your mail to your new premises locally or internationally.

      • Receive mail addressed to your old business address at your new address;
      • Keep your important business mail safe from failing into the wrong hands;
      • You’ll know who you still need to contact with your new business address.

When moving business premises there are many consideration to take into account to ensure your customers, vendors and associates are all aware of your new mailing address.  Consider contacting or changing the following:

Consider contacting: Local and overseas customers, vendors, association and associates, your bank(s), utilities, insurance companies, telephone and cellular providers, Government Departments, cable/internet service provider(s), charities you support, any shipping or contact address saved in online accounts, the Post Office and anyone else who might send you business mail or packages.

Change: letterhead, forms, bills, statements, e-mail and envelopes Return to Sender address, legal and regulatory documents, web site contact information, print or promotional media and any other documents or places where individuals may obtain your address to correspond with your company.

 

Moving Business Premises Locally

Is a free one-time service for a three month period to allow you the opportunity to receive your important business correspondence and packages from your old business address to your new business address.

We understand the importance of your business mail. To receive a three month extension of the Mail Redirection Service a written application has to be received prior to the end of the current period for approval by the Postmaster General.

If an extension period is required please contact us via e-mail at postoffice@gov.bm. Please include in your e-mail: Company Name, contact information, old and new business address and the reason for the extension period. We will correspond with you directly regarding the Postmaster General’s approval for the extension.

Please click here to see how to get started with the Mail Redirection Service.

 

Moving Business Premises Internationally

The Bermuda Post Office can help redirect any business mail still received at your old business address to your new business address in any country. 

The International Mail Redirection Service is a renewable three month service for a $25.00 administration fee plus a first time minimum $50.00 non-refundable postage fee used in forwarding your business mail and packages.

Addition postage funds can be added based on your business needs. Service periods can be extended for an additional $25.00 administration fee for each three month period.

With the International Mail Redirection Service you can select how your items are sent (Airmail, Registered, Parcel or Express Mail) and the frequency in which we will forward your mail (weekly, monthly or quarterly).  You will receive an e-mail notifications when:

  • We send you mail with your account balance;
  • Low postage account warnings;
  • And one month prior notices to service expiry, allowing you the opportunity to renew.

The International Mail Redirection Service is a great service for those businesses who are temporarily relocating aboard and want maintain a local business address or PO Box. 

When renewing or adding funds to your International Mail Redirection Service, please contact your local Sub Post Office which receives your mail at your old business address.

Please click here to see how to get started with the Mail Redirection Service.

 

Getting started with a Mail Redirection Service

A Mail Redirection Service will take two working days to set-up when notifying your old and/or your new Delivery Post Persons and Sub Office.  It is recommended to complete the service request at least two weeks prior to your physical move to ensure no mail items are missed.

To setup a local or international Mail Redirection Service for personal or business use, you will need to visit any Sub Post Office and complete a Mail Redirection Form at our counter.  A Customer Service Representative will ask you for the following information.  Please have it available to ensure the best service possible.

  • Names of anyone in the household or business name(s) that will need their mail redirected;
  • Primary Contact information – phone number and e-mail address;
  • Valid Photo Identification for all those in the household receiving mail over the age of 18 with different last names;
  • Correct old address and new address (visit landvaluation.bm to confirm any local Bermuda addresses);
  • Start date or your moving date.
  • Businesses – Request of Mail Redirection Service Letter (on company letterhead, containing: Name(s) of company, old and new address, contact inform and service start date) signed by principle officer and their Valid Photo Identification;

To avoid any errors in addresses please ensure any local and/or international addresses are complete and correct for:

  • Units/apt/suite/Po Box name or number information;
  • Building Number, Street Name
  • Parish/Town/City
  • Postal Code/Zip Code
  • Country

Restrictions may apply. Please ensure you can apply for a Mail Redirection Service by reviewing the Terms of Service.

Service Level

With any Mail Redirection Service expect delays in receiving correspondence with your old address. To avoid delays in receiving mail item and package it is more expedient to supply your correspondence with your new address.

With local mail redirection, items have to be processed again from your old address to reach your new address.

With an international mail redirection service, your mail is accumulated and dispatched depending on the frequency you determined. 

With any Mail Redirection Service, mail items are forwarded from your old address to your new address with a Mail Redirection sticker to cover the old address.  For your convenience the service expiry date is on the new address label to inform you when the service will be ending. 

Cancelling or End of Mail Redirection Service

At the end of the three month period all mail received with your old address will be “Returned to Sender” locally and internationally.  To avoid any mail items being returned, please use the three month period to inform your correspondence of your new address.

If cancelling the Mail Redirection Service for any reason please visit the Sub Post Office which receives your mail for the old residence or business address. Proof of Identification will be required to ensure your mail security. If you cannot visit the Sub Post office please contact use at (441) 294 0457 or e-mail your request to postoffice@gov.bm.  A Customer Service Representative will help you with your request.

Stopping/Redirecting Mail for Deceased Person or Power of Attorney

The Bermuda Post Office can accommodate stopping or redirecting mail for a deceased or incapacitated person with a power of attorney order.  Please present the power of attorney order and individual’s photo identification and your photo identification when making the request to stop (Return to Sender) or redirect mail. 

 

Terms of Service

Granting or Cancellation of Redirection Service

The Postmaster General may grant or extend an application for a local or international mail redirection service which meets the requirements of the Post Office Act and Regulations.  The Postmaster General may also refuse an application for a redirection service where in their opinion such as service would be impractical.

A customer can terminate a redirection service at any point during the period by contacting the Bermuda Post Office with the request.  Additional information and proof of identity may be required. Any funds paid for redirection service are non-refundable.

The Bermuda Post Office reserves the right to cancel or suspend any mail redirection service at any time without notification for: health and safety, fraudulent or criminal intent, force majeure, non-entitlement of service, non-payment of any fees or as a result of a court or any other legal or regulatory decision or requirement.

Mail Redirection Services cannot be provided for:

  • Hotel, guest house or temporary visitor accommodations;
  • Individual using a School’s, college’s or dormitory address;
  • Individual using Nursing home’s or hospital’s address;
  • Multi-occupied addresses such as but limited to:
    • Trust Companies (individual accounts);
    • 3rd Party Service providers of mail boxes or suites;
    • Banks, law firms or holding companies (individual accounts);
    • Staff Quarters;
    • General address used by multiple commercial or residential entities;
    • Harbors, Ports, Marinas or Docks where a general address is used;
    • Military bases.

The reason why the Bermuda Post Office cannot offer individuals or companies redirection services to address which are considered temporary or multi-occupied is due to the volume of mail received at those addresses which has to be manually sorted to identify specific individuals or companies.  Please ask your service provider of these types of address for their alternatives in forwarding your mail and packages to your new address.