Postal packages globally will have a tracking number with two alpha, nine digits, two alpha (example: RU123456789GB).  If you have a package number please track your item at www.bermudapost.bm/track-your-item.

If the tracking site shows no information regarding your item it may be because your item is in transit through another foreign post who will forward it to Bermuda once they receive it.  The Bermuda Post Office can help you identify your item's last known location.  Please contact us with your tracking number at www.bermudapost.bm/contact-us

Collecting packages at any sub-office you will need the tracking number or package Notice, valid photo identification and invoice/receipts for any goods received so that we can help you with the Customs duty process.  

If you do not have an invoice/receipts for goods please consider the following alternatives:

• Contact the sender for receipts or invoice listing goods and prices paid; or
• Find the exact item on the website or a reasonable likeness of the item with the price; or
• Create a generic invoice for goods listing the sender's address, your address, description of items and price paid in the applicable currency.  Please note: generic invoices must list the cost of goods at fair market value and could be subject to review; or
• The Bermuda Post Office's, Customer Service Representative can help you value the goods using the internet for similar items at a fair market value.  This process takes a while depending on the number of items and ease of search. This alternative is the least recommended as it delays other customers who are waiting for service.

Ordinary letter mail cannot be tracked in the global postal network. If tracking your item is important please consider sending your item either Registered Mail, Parcel Post or Express Mail Service.

Postal packages sent and received by Registered Mail, Parcel Post or Express Mail Service will have a tracking number.  Postal tracking numbers are identified by two alpha, 9 digits followed by two alpha (example CP123456789US). 

Not all foreign postal administrations publish Registered Mail tracking information.  The Bermuda Post Office scans and tracks all packages arriving or leaving Bermuda for your convenience and security.  To ensure your item can be tracked globally consider Parcel Post or the Express Mail Service.

To track your item please visit www.bermudapost.bm/track-your-item.

Post box rental payments can be made at any post office throughout the island.  Please present your invoice to facilitate the process.

To register for a Bermuda Post Office online account, to make online payments for postal services and other accounts, please download and complete the above Online Account Registration Form.   

Forms are also available at any sub-office if needed.  Once you have completed the form, please bring a printed copy to any sub-office with proof of address (such as a tax bill or utility bill) and a valid photo ID and an account will be created for you.  You will receive an e-mail notification from the Post Office with instructions on how to log into your account.

The Bermuda Post Office requires proof of physical address for billing and legal purposes. 

Individuals must have a physical address where they can be contacted and known to reside.  Companies shall always have a registered office in Bermuda which shall not be a post office box to which all communications and notices may be addresses.  (Companies Act 1981, Section 62, subsection 1). The referred law can be downloaded here. http://www.bermudalaws.bm/laws/Consolidated%20Laws/Companies%20Act%201981.pdf

If you use your current account number and same e-mail address, any new or existing subscriptions or services available for online renewal or payment options will be seen on your account dashboard. 

If you do not see a subscription or service that has the online payment feature on your dashboard, please contact our Customer Service Team at PostOffice@gov.bm with your account number, name and missing subscription or service identifier.

The Bermuda Post Office recommends customer’s to have one account with all their subscriptions and services linked for ease of management on your dashboard. 

If multiple accounts are needed for different subscriptions and services, each online account will need a valid unique Account Number and a different e-mail address. Contact our Customer Service Team at PostOffice@gov.bm with your account number, name and subscription or service identifier if you wish to have a separate online account. 

A new Online Account Form may be needed for different online accounts.

If you live abroad and want to manage your local postal and other services via the online account, please download and complete and email PostOffice@gov.bm with a scanned copy of your proof of address and valid photo ID.

Please note overseas accounts are at the discretion of the Bermuda Post Office and can be terminated at any time for security and jurisdictional compliance.  Additional information may be needed for verification measures.  A Customer Service Representative will correspond with you directly.  

A Customer Service Representative has to validate your proof of address and identification and attach a copy of your identification to your application.  This measure is to ensure individuals are protected for their identity with their associated subscriptions.

To complete the online account form please provide complete and accurate information to avoid delays in your account set-up. 

The information needed is:

• First and Last Name
• Physical address: (visit www.landvaluation.bm for complete address)
  • Unit/Apt/Suite/Floor number (If applicable, PO Box Addresses cannot be used to register)
  • Building Number
  • Street Name
  • Parish/City (City of Hamilton vs. Hamilton Parish or Town of St. George’s vs. St. George’s)
  • Country
• Phone Number 1
• Phone Number 2
• Valid E-mail Address
• Subscription Accounts you would like associated with your account.
  • PO Boxes
  • Prepaid Postage Indicia
• Valid Photo ID

Proof of Address (tax bill or utility bill or redacted bank statement showing address)

Did you miss a delivery? No worries, we are here to help you.

When you are going on vacation for a longer period, you can hold your mail safely at your local Post Office until you return, for up to 30 days. To hold your mail longer or to reroute your mail, please sign up for a mail redirection service. You can make your request up to 30 days in advance or as early as the next scheduled delivery day.

When you are a registered customer with Bermuda Postal Service, you can request your Hold Mail service now online.

6.50% for clothing items
10% for footwear
22.50% all other items
33.50% Car & bike parts

You want to return an item ...

You want to send Mail either locally or abroad and want to know which services we are offering? You can find detailed information about our Postal Services under Personal - Postal Services or you even calculate the Postal Rate using our Postage Calculator

The Government Land Valuation Department maintains all correct unit addresses by assessment number.  

Please refer to their data atwww.landvaluation.bmor telephone 297-7964.

Everyone will be required to be in compliance with the amendments to the Post Office Act and regulations by August 31, 2009.

The Post Office Amendment Act is very clear; Postmen will not deliver to any area that he is exposed to personal risk or injury to them or their vehicles/equipment. This applies to animals as well as construction sites or other hazardous areas. In this instance however, you should encourage your neighbor to take corrective action and/or contact the appropriate authorities to assist.

The Bermuda Mail Processing Centre on Kindley Field Road, is the centralized location for processing all mail for island wide distribution, with the exception of mail dropped at a sub post office, for delivery from the same location. This is also a location which is ideal for sorting airmail due to it’s proximity to customs and the airport.